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FAQ&Service

Date:2017-03-16

How to order?


1. Choose your favorite items of inflatable slide, inflatable bounce, etc., and confirm the order. 2. We send you proforma invoice for confirmation. You need to sign on it and send back to us by e-mail. 3. You transfer deposit payment for your order, and send us the bank bill for our confirmation. Upon receipt of your payment, would move onto production. 4. When order is finished, would send photos for you to check or go check in person. With your approval, balance would be made before shipment.

 

About payment & Price


1. How to pay for orders of inflatable slides, inflatable water slides and other inflatables products? We accept the payment method like TT, Cash, Western Union and Letter of credit: TT: deposit 50% or 30% before production and balance paid before shipment

 

About Product & Order


1. Can you design one specially? Give us an idea, we can offer the design of inflatable games like inflatable slide, inflatable water slides or amusement parks, activities for customers' project.

2. What is your Standard of producing CE, EN14960, EN 71, ISO9001, SGS

3. Minimum quantity? 1pc.

4. Any more question, contact us at info@ohoinflatables.com

 

About Delivery & After-Service


1. What about Delivery? Shipping methods: Shipping by sea, by air, by courier (DHL/UPS/TNT/FEDEX), is available for customers. And the freight charge can be prepaid or collected.

2. How long is the dilevery? by courier / by air: about 3~5 working days after goods on plane. by sea: about 25 working days.

 

Can I pay via PAYPAL?


Yes, our PAYPAL account is info@ohoinflatables.com.

 

 Can we change the size and color based on the original?
 The size and color can be changed according to your requirement. Please contact us to get more information about changed inflatables.

 

 Your blowers and pumps meet CE/UL requirements?       

  Our blowers and pumps are with the certificate of CE/UL.

 

  Can you print my picture or logo on the inflatable products?
  Yes, we can print your picture or logo on the inflatable products, and you can offer the picture in any format made    by  Photoshop ,Coredraw or AI.

 

  Can you design one specially?
   Yes, just send us details or a sketch or a picture of your requirements or an idea.

 

  How do I clean the inflatable games?

 Just wash it with soap and water. Do not use any kind of solvents.